We Are Changing the Way We Communicate with You Via Email

The Society has improved its security features to enable us to send emails even more safely and securely. We have done this because email remains one of the most common ways cybercriminals can access your computer to steal identities and for future attacks. This new method helps minimise the risk of this happening.

What Has Changed?

You will now receive a notification email from the Society (noreply@monbs.com) telling you that you have an important and protected message to read. THIS IS NOT SPAM OR ANYTHING TO BE WORRIED ABOUT. To view the message, you will be invited to click the link provided, enter your email address and set up a password that will be used to open all future secure messages received from the Society. If you forget your password, you can reset it yourself using the ‘forgot password’ link that is provided.

Please note that noreply@monbs.com mailbox is not monitored and any emails sent to this address will be automatically deleted without being read.

For general conversations where no confidential information is being shared, you will continue to receive a standard email.

If you are worried or concerned, please get in touch on 01633 844340 for Savings support or 01633 844370 for Mortgage support.

For more information about how to protect yourself, your identity and your finances, head over to our ‘Your Security’ webpage.