We're here to help
No matter the reason for your financial challenges, we are here to provide support. Below, you’ll find an overview of some safe and reliable organisations that provide free and independent assistance options that may be available to you. However, as each individual’s situation is unique, we encourage you to contact us directly to discuss the best solutions for you.
Note: We are not affiliated to any of the above organisations
Note: We are not affiliated to any of the above organisations
If someone is controlling your money, you may be experiencing financial or economic abuse.
Financial abuse can take many different forms within different relationships, including partners, family members or carers.
It might involve:
- withholding money from you
- restricting your access to statements
- stopping you from accessing your money
- stopping you from using your credit card
- stopping you from removing your name from a joint account you can’t access
If anything like this is happening or has happened to you, you may be a victim of financial or economic abuse or fraud.
Find out more from Finance UK.
We can help you
If this is an issue that affects you, please call us or pop into a branch if it’s safe for you to do so.
Our colleagues have had training that covers a wide range of circumstances and will understand the difficulties you may be facing. Once we understand you situation, we can offer to help you stay safe and regain control of your finances.
We won’t do anything that puts you at risk of harm and we’ll never ask you to contact your abuser.
You are the best judge of whether making any changes might put you at risk of harm or place you in danger.
Need Extra Support From Us?
If you don’t understand anything about your account with us or if you need extra help in any way, please let us know.
For example, you may want:
- To come into branch and speak to us about a sensitive subject in a private room
- You may want a longer appointment
- You may need more time to make decisions
- You may want to bring someone to help you make decisions or ask us to speak to someone on your behalf.
- To request Braille or Large Print documents
Our colleagues are specially trained and will support you without judgement.
