Thank you for submitting your preferred option.
You will shortly receive an email confirmation from noreply@monbs.com, if you receive this confirmation (check your junk if not) please be assured that we have received your instructions and we will get back to you as soon as we possibly can.
If you do not receive an email confirmation, please contact us at mortgage.advisers@monbs.com to confirm receipt of your instructions.
If you selected option 1, which was to repay the shortfall as a lump sum, please transfer the full amount to the following account:
Account Name: Monmouthshire Building Society
Sort Code: 40-05-30
Account Number: 14576608
Reference: Your Mortgage Account Number
Your mortgage account number can be found on the letter which advised you of your options. Please ensure it is included in the payment or we will be unable to match it to your account. Alternatively you can post a cheque to our Head Office (Monmouthshire House, John Frost Square, Newport, NP20 1PX) or call us on 01633 844370.
If you selected option 5, which was to receive contact from us to discuss your options, we will be in touch shortly using the contact details provided.
Otherwise, we will action your request and provide written confirmation in the next couple of weeks.
If possible, please refrain from calling us unless in an emergency. Due to COVID-19 our telephone wait times have increased, and we want to ensure people in the most urgent need can get through to us.
If you need anything further you can submit an enquiry form on our contact page.
Thank you for your patience.
